Shipping & Returns

Shipping

Domestic

Complimentary for orders over $100 (AUS & NZ)

$10 flat rate for purchases below $100

We will endeavour to dispatch all orders within 2 business days.

International

$30 flat rate for international shipping (complimentary if over $200)

Pre-order

A notification email will be sent to you before delivery to confirm your shipping details are still current and correct. You can change your shipping details if required, otherwise the item(s) will be sent to you as indicated.

Exchanges & Returns

Returns/exchange accepted when garment is returned within 14 days in saleable unworn condition. Total amount returned minus shipping charges in the case of refund. Exchange accepted for same item or same value item.

Due to hygiene reasons, we cannot accept returns for eye masks, bralettes and briefs.

To return an item, please follow below steps:

1. Check our returns conditions above and make sure your item can be returned.

2. Email us at setasilk.com@gmail.com to request a return.

3. Return instructions will be sent to you via email. Please make sure you send the items using a registered and trackable method as we will not be held responsible for items lost in transit.

4. When item has been received and returns assessed and processed, refunds will be reversed onto original form of payment. Depending on your credit card provider, refunds may take 3-7 business days to appear on your account. The total amount will be minus any shipping charges.

*Please note all made-to-order and personalised items cannot be exchanged or returned.